1. Estimate My Delivery Date:
You may have questions about how long it will take to get your order. You can calculate a delivery estimate by taking the processing time (the time it takes to craft your order) for your product and adding the shipping time based on the shipping method you've chosen. Please refer to the sample below. Let's say you ordered a photo wallet.
To calculate when to expect it, please go to the photo wallet's product detail page and find the handcraft processing time estimate under the "Product Description". You would then add this estimate to the "Shipping Time" estimate for your chosen shipping method to get the total time until your order arrives.
Ex. Crafting time 8 to 9 business days + Shipping time (Ex. Standard Shipping) 8 to 10 business days = 15-19 business days turn around time
Turn around time for your order includes processing time and shipping time. Your estimated delivery date is an estimated date that is calculated based on these two factors:
- Processing Time: is the time it takes to get your order ready to leave our warehouses. This includes handcrafting/preparing your items, performing quality checks, and packing for shipment. Processing time is displayed on the product detail page. Processing time differs from category to category, it will take longer for the made-to-order personalized jewelry due to the customization work involved.
- Shipping time: The Shipping time is the amount of time it will take for your order to arrive at your address AFTER it has been shipped, and is dependent on the method of shipping you choose upon check out. With regular Standard Shipping, it will take 8-10 business days for the order to reach your destination within the US. You may select the Express service through DHL Express for 2-5 business days for delivery. Again, the actual delivery time may vary, depending on the shipping method you select, your shipping address, and your local postal service.
2. Can I change my shipping method?
Shipping is determined at the point of sale. If you need to change the shipping method, it is necessary to contact us or submit the modification request through this Shipping Modification Online Self-service Guide BEFORE SHIPPING for expedited shipping on the system. Our Customer Support will reply back to you about the postage and shipping method update within 24 hours. Once an order has been placed, there is a very narrow window in which to make changes to the order. Once the order has been packaged and handed over to the carrier, shipping cannot be updated at this point.
For more information on shipping time, please visit Can I expedite shipping after placing the order or please CONTACT US by clicking the chat icon in the bottom right corner for help.