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  • How can I change or cancel an order?

    Most of our products can be cancelled up until they are shipped for a refund. If your order status is Pending, you can easily cancel or change your order by yourself. If your order status is “Processi...

  • Is it safe to place an order on the internet?

    NameNecklace.com is dedicated to providing secure online payment methods through the use of safety precautions to protect your personal information from unauthorized use. We use the latest security te...

  • What payment methods can I choose?

    You have a lot of choices. We accept multiple payment methods including: PayPal, credit cards and debit cards, but for different countries and regions the payment methods may vary. You are welcome to ...

  • How to place an order

    NameNecklace products encourage you to customize your own memorable jewelry, such as name necklaces, engravable bangles, photo watches, photo wallets and a lot more, with your choice of themed photos ...

  • Why did my payment fail?

    NameNecklace accepts credit or debit cards that have a Visa, Master Card, American Express or JCB logo and PayPal payments. Most payment failures are due to a disapproval by your bank. If you see a pa...

  • Why I cannot place the order?

    In this article, we hope to locate what particular stage you are in at NameNecklace.com to help you finish the order. Please note that our system currently does not work well with an Internet Explorer...

  • What is a shipping insurance?

    Shipping insurance cost is $1.99 and you have the option to choose it upon checkout. Shipping insurance offers premium protection and safety for your valuable items during international shipping. We w...

  • How to pay order by PayPal

    You can follow these steps to pay orders at https://www.namenecklace.com/ by PayPal: 1. Choose PayPal in the payment method at the checkout page 2. Then we will be linked to PayPal page and login you...