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Damaged, Defective or Incorrect Items

We guarantee all of our products against material and workmanship defects within the 60-Day Warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, components for replacement or return service. We will be responsible for the shipping fees. 

Please refer to our 60-Day Return Policy, and Return Instructions first, and then contact us with pictures of the damage or problem details, both for the item(s) you received and its SKU (item# on the small plastic bag) for us to locate the problem details and check it. We do need to confirm this issue before we authorize the return. NameNecklace needs pictures to check the specific reasons, to waive restocking fees or cost in replacement in Returning Rules. 

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