Start a conversation

How can I change or cancel an order?

Most of our products can be cancelled up until they are shipped for a refund. If your order status is Pending, you can easily cancel or change your order by yourself. If your order status is “Processing”, please contact us, with your order number and recipient’s name stated for ease of access, so that we can cancel or change your order as soon as you change your mind. Unfortunately, once an order has been shipped, it can no longer be cancelled or changed. 

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Rosa - Support

  2. Posted

Comments